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Frequently Asked Questions
Can I request a demo?
Yes, we will provide a free half hour demo and consultation. Schedule a demo using the link below or contact us directly to arrange a time that works for you.
What can the AI Assistant do?
The platform's AI system is designed to actively complete business tasks for users — not just answer questions. AI assistants can create, update, organize, and manage contacts, orders, and supported workflows directly within the platform. The system can also help plan multi-step tasks, execute supported actions, and reduce the amount of manual work required for day-to-day operations.
Are you accepting early adopters?
Yes, we are currently accepting early adopters to help us test and refine our platform. Early adopters will have the opportunity to provide feedback and influence the development of new features. If you are interested in becoming an early adopter, please email us directly at support@bizcoorda.com.
Is there a free account?
Yes, we offer a free account that allows you to explore our platform and its features without any commitment. The free account includes a limited number of AI credits that will expire in 30 days, giving you the opportunity to experience the benefits of our AI assistant and see how it can help your business before deciding to upgrade to a paid subscription.
AI Credits
What are AI credits?
AI credits are used whenever the AI assistant processes requests, generates responses, or performs AI-powered actions.
How are AI credits calculated?
Credit usage depends on the size and complexity of the request, including the AI model and amount of processing required.
Can I purchase additional AI credits?
Yes. Additional AI credits can be purchased at any time through the Account page.
What happens if I run out of AI credits?
AI-powered features may become temporarily unavailable until additional credits are purchased or your subscription renews.
Do unused AI credits expire?
Free account credits will expire 30 days after the account is created. All other credit expiration depends on your subscription plan and any promotional terms associated with the credits.
Billing & Subscription
Can I cancel my subscription anytime?
Yes. You can manage or cancel your subscription through the Account page at any time. Existing subscription benefits will remain active until the end of the current billing cycle.
Can I purchase credits without a subscription?
Yes. Standalone credit purchases are availble for free accounts.
Will my subscription renew automatically?
Yes. Active subscriptions renew automatically unless canceled before the renewal date.
What payment methods are accepted?
Most major credit and debit cards are supported for payments and subscription management.
What is your refund policy?
Subscription payments and AI Credit purchases are generally non-refundable, and unused AI Credits have no cash value. To avoid future charges, cancel your subscription before your next billing date. If you were charged in error, billed after a proper cancellation, or believe your situation is exceptional, please contact us at support@bizcoorda.com before opening a payment dispute — we're happy to review it, though refunds are granted at our discretion.
Security & Privacy
Is my business data secure?
Yes. We use industry-standard security practices to help protect your account information and business data.
Is my data used to train AI models?
Your business data is not used to train public AI models.
Is data encrypted?
Yes. Data is encrypted both during transmission and while stored where applicable.
Platform & Features
Does the AI assistant perform actions automatically?
The AI assistant requires user commands and confirmation before executing any actions on your behalf. Scheduled agents are an exception — once you set one up, it will carry out its assigned actions automatically according to its schedule.
Can I manage team members and permissions?
Yes. Accounts can add team members, up to a limit based on your subscription plan, and assign each one a role of viewer, editor, or admin.
Can I access the platform from mobile devices?
Yes. The platform is web-based and accessible from most modern desktop and mobile browsers.
Support
What type of support do you provide?
We provide assistance with account access, billing questions, technical support, and general product inquiries.
How quickly will I receive a response?
Most inquiries receive a response within 1–2 business days.
How do I contact support?
You can contact support by emailing us at support@bizcoorda.com.