Refund Policy

Subscription payments and fees are non-refundable.

If you believe a charge was made in error, you were charged after properly canceling your subscription, or you believe exceptional circumstances warrant a refund, please contact us directly to request a review. We encourage you to contact us regarding any billing concern before initiating a payment dispute or chargeback. Any refund or credit provided is at our discretion and does not create an obligation to provide refunds in similar circumstances.

To prevent future charges you must cancel your monthly subscription before the next billing cycle according to our cancellation policy.

AI Credit purchases, whether purchased separately or included with a subscription, are non-refundable.

Unused AI Credits have no cash value and are not redeemable for cash or monetary compensation.

AI Credits may be consumed at varying rates depending on the AI model, provider pricing, and processing type used at the time of usage.

Changes to AI Credit consumption rates apply prospectively to future usage only.

Unless otherwise stated at the time of purchase or issuance, purchased AI Credits remain associated with the applicable account or Tenant until used or the account or Tenant is terminated.

Promotional, trial, or free AI Credits may be subject to expiration dates, usage limits, or revocation.

Nothing in this Refund Policy limits any refund, cancellation, or other rights that cannot lawfully be waived under applicable law.